A home, not a unit
Properties in ordinary residential streets, close to shops, transport, colleges and work. Furnished, maintained and kept to a standard we would accept ourselves.
About us
Supported living, built around moving on.
Total Care provides supported accommodation for young people who cannot live with their families or independently — and works with them until they can.
At a glance
- Supported accommodation across London and the South East
- Referrals accepted from local authority placement teams
- Cyber Essentials certified through IASME
- Based in Wembley, North West London
Our approach
Independence is the outcome, not the starting point
Young people are placed with Total Care when it has been assessed that they need to develop independence skills and become increasingly self-reliant. That is a process, not a switch, and it looks different for every young person we house.
Some arrive after a family or foster placement has broken down. Some have experienced homelessness. Some have come into the country unaccompanied and are learning an unfamiliar system while also learning to cook, budget and hold down a college place.
What they have in common is that they need somewhere stable to live and someone who knows them well enough to notice when something changes. Everything else we do sits underneath that.
What we provide
Four things every placement includes
Consistent support
Support workers who know the young person, with hours matched to their assessed need rather than a fixed template.
Independence skills
Practical work on budgeting, cooking, health, education, employment and navigating services — the things that decide whether a move-on succeeds.
Clear reporting
Local authorities get timely, accurate updates on their young people. Our systems exist so that placement teams are never chasing us for information.
Technology
Data-driven, in the useful sense
Our systems and processes are streamlined and cloud-based, using a range of tools to achieve high efficiency within the supported living space.
In practice that means referrals get a decision quickly, records are where they should be when someone asks for them, and support workers spend their time with young people instead of with paperwork.
It also means the information we hold about young people is held carefully. We work to the UK GDPR and the Data Protection Act 2018, and we are Cyber Essentials certified through the IASME Consortium.
Working with us
Local authority partnerships
We accept referrals from placement and commissioning teams, and work with authorities across London, the South East and the West Midlands.
Talk to us about a placement
We will give you a straight answer about whether we can meet a young person's needs.